Dear customers be informed that any type of discounts - group, agents, early booking, face group members etc. are to be provided and confirmed only by the Hunters ski school main office

Frequently Asked Questions

Listed below are the questions most frequently asked by customers. Please check here to see if there is an answer to your query, but if not then please Contact Us.

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Each purchased ticket/lift pass includes an insurance coverage for transportation of people on ropeways and transport belts as well as Accident coverage valid for the ski centers in Borovets (which include the marked ski runs and trails, ski ways and connections between them) which covers the costs for searching in the event of accident on the ski slopes, the provision of first medical aid on the slope or in the rescue center of the Mountain Rescue Service and the transportation of the insured individual by special rescue means to the nearest medical center within the ski centers. insurance coverage is not valid in the freestyle (terrain) parks - Borosport Snowpark and PromoPark Borosport and for freeride.

THE INSURANCE APPLIES TO INCIDENTS THAT HAVE OCCURRED ONLY DURING THE REGULAR WORKING HOURS OF THE LIFT FACILITIES.

THE INSURANCE PROVIDES COVERAGE FOR INCIDENTS ON THE MARKED SKI RUNS IN BOROVETS RESORT AND DOES NOT COVER FREERIDE/OFF-PISTE SKIING.

THE INSURANCE DOES NOT INCLUDE THE MEDICAL SERVICES IN THE PHYSICIAN’S OFFICE AND ANY FOLLOW-UP PROCEDURES AND SERVICES.

WARNING! THE RESALE OR TRANSFER OF THE LIFT PASSES/TICKETS IS STRICTLY FORBIDDEN! PLEASE BE INFORMED THAT WHEN YOU CROSS THE LIFT GATES FOR THE FIRST TIME, YOUR CARD IS PERSONNIFIED BY THE AUTOMATIC TAKING OF A PHOTO OF THE FIRST-TIME USER. THE VIOLATORS ARE EASILY IDENTIFIED AT THE NEXT CROSSING OF THE LIFT GATES WITH THE SAME CARD. IF AND WHEN THE SAME LIFT PASS/TICKET IS USED BY MORE THAN ONE INDIVIDUAL, THE LIFT PASS/TICKET IS ANNULLED AND ALL RIGHTS OF USE ARE REVOKED WITHOUT THE RIGHT TO COMPENSATION.

 

Prior to arrival we strongly recommend you make winter sports insurance!!!

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Remember To Bring:

 Dress in layers. This allows you to adjust to changing temperatures

  • Eye Protection; sunglasses or goggles
  • Good Gloves - Your gardening gloves won't make the cut
  • Good Socks - A well-fitted pair of wool or synthetic wool socks, not too thick. Cotton socks aren't recommended.
  • Waterproof jackets and pants will keep you warmer and more comfortable
  • Water - it's important to stay hydrated at dry altitude
  • A Snack - something small that will fit in a pocket to keep up energy
  • Credit Card or cash for payment and any food you may want to buy on the mountain
  • Sunblock - the suns rays and its reflection off the snow are powerful at this altitude
  • And of course: Skis, snowboard, boots, poles (you'd be surprised how many people forget)

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The children are put into groups according to their ability and age. We thereby achieve the best and quickest learning results.  When your children ( from 6 onwards) want to ski together they will be put into a group which suits the weakest child.

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Children can ski from the age of six in the groups along with everybody else according to there ability, below the age of six we recommend that they go into children's club (Rila and Samokov hotel-pls.contact them directly), where they ski for two hours in the morning and afternoon with lunch break in-between . Babies and toddlers are also catered for in the club and looked after all day.

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Please note, that it is highly recommendable to book and confirm date and time for private lessons in advance. For the half term period there might be some restrictions on private lessons bookings.

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Deposit and cancellation policy:

- Deposit: 10 % percent of the services will be charged on the day of booking and is NOT refundable.

- PayPal payments are subject of 100% prepayment and are non refundable

- Taxes: VAT is included. Service charge is included. City/tourist tax is included.

- If cancelled before 7 days prior your arrival the deposit of 10% will be charged

- If cancelled 7 days or later before arrival the full amount of the services has to be charged.

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Booking online on hunters-ski.com is absolutely secure. Your credit card data is encrypted through SSL (Secure Socket Layers) and will stay strictly confidential.

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You must book no later than 2 days before your first day of skiing - we regret we cannot take orders later than this. You can book as early as you like, although there is usually a period between the end of one season and the release of prices for the next season where we probably won't be able to take your order, but the website will tell you about this at the time.We may be able to confrirm late bookings but this MUST happen via "contact us" form.!!!!

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Balkan PMS Ltd do store your email address and postal address for order processing and invoicing purposes. We don't store your card details once you pay the deposit . You will receive payment confirmation for the deposit you have paid and copy of the receipt. There is no link between this data and your credit/debit card details for future transactions.

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Always tell someone where you are going if you go off the pathway and arrange a time to meet up afterwards, so that we know that everyone is down safely off the mountain each night, if you are in any doubt that someone is still up on the mountain when all the lifts are closed and you think they might be in trouble please, come and see us in the office and we will arrange for a search.

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You can take them back to the depot each day after you have finished you skiing and they will be looked after for you till the morning when you come back, your set of equipment will be the same that you use for the duration of your holiday, as it will be tagged with your name. If you wish to take them back to your apartment we have no problem with this, just let us know please before you do so as we know.

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We will assess everybody that comes into the group and put him into classes that we think will benefit the most, but if you want to stay in a particular group then we should know in advance. We try to keep our groups to no more than 8 people at one time, but in some cases when we are very busy this may go up to 12. Classes start around 9.30 am each morning but this may vary according to your instructor, so please talk with them each day and arrange the time and place to meet each morning.

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We hire our equipment out to you in good faith and expect you to look after it , if by any chance you should damage or lose it we will expect you to reimburse us to the value of the lose or damage.

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All complaints should be reported in Balkan PMS office or if out of hours give us a call the phone numbers can be found on the office door at the Flora Hotel, and we will do all that is possible to help you if we can.

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Yes, you can pay by card or cash in leva and euro .Our office is situated on the right hand side of Flora Hotel.

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All kind of lessons must be booked and paid only at the main office at the base of the Flora Hotel.Our friendly staff will make sure you get everything you need. 

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All kinds of equipmen must be booked and paid only at the main office at the base of the Flora Hotel. Our friendly staff will make sure you get everything you need. 

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No, there are no certain dates when the ski classes start. Normally all groups start on Sundays but we do accept bookings for any other dates.

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STANDARD PACK

- Equipment age 2-3 years;

Free Helmet, Equipment can be stored in your hotel;

Equipment available for night skiing

 

PREMIUM PACK

- Equipment age 1st season;

Ski fitting previous day within the working time of the depots and upon availability;

Free Helmet, Equipment can be stored in your hotel;

Equipment available for night skiing;

Swap the skis in to snowboard and opposite during the rental period (valid only for equipment, no lessons option);

Hot waxing once per stay

 

SUPERIOR PACK

- Equipment age 1st season;

Ski fitting previous day within the working time of the depots and upon availability;

Free Helmet, Equipment can be stored in your hotel; Equipment available for night skiing;

Ski class group size guarantee max 6 people ( not valid for half term week 11.02.2017-25.02.2017 );

Swap the skis in to snowboard and opposite during the rental period (valid only for equipment, no lessons option);

Hot waxing once per stay

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Yes - all participants of group tuition are initially assessed by HUNTERS instructors and placed in a group appropriate to their skills.

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Our main office is based at Flora complex on theright hand side of the main entrance. All bookings can be checked and confirmed there and also additional services like private lessons, snowboard testers can be booked there.The office is open every day in the winter from 08.30 am till 17.30 pm during the winter season. All payments are taken ONLY in the office!!!

Hunters ski depots locations

SKI DEPOT HUNTERS FLORA CLOVER – Locates at Flora Clover building, which is 60metetres above the main gondola station on the right hand side of the road on the basement floor Working hours: 09.00 AM TILL 17.30 PM

SKI DEPOT HUNTERS RESTAURANT – Locates behind “HUNTERS LODGE”, which is 20metres below Samokov Hotel On the right hand side, opposite Ela Hotel Working hours:  08.30 AM TILL 10.00 PM

JUNIOR HUNTERS SKI DEPOT MAIN FLORA – Locates on the left hand side from the main entrance of Flora Hotel Working hours HUNTERS 3 - 08.30 AM TILL 17.30 PM •

HUNTERS SNOWBOARD SHOP BURTON MAIN FLORA – Locates next to JUNIOR HUNTERS SKI AND SNOWBOARD DEPOT Working hours HUNTERS SHOP – 08:30am till 17:30pm

EUPHORIA HUNTERS SKI DEPOT-Locates in Euphoria Hotel Working hours EUPHORIA SKI DEPOT – 08:30am till 17:30pm Working period for all depots 15th of December till 10th of April .

HUNTERS MAX PREMIUM SKI DEPOT-THE LODGE - Locates at The Lodge hotel,just next to the Gondola main station 
Working hours THE LODGE SKI DEPOT – 08:30am till 17:30pm

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We are HUNTERS SKI SCHOOL part of BALKAN PMS GROUP / OFICIAL MEMBER OF BULGARIAN SKI SCHOOL FEDERATION/ - Borovets based business specialising in ski hire services for Borovets. Over the past years, we have found an increasing number of people interested solely in arranging ski or snowboard hire packages - so we created this website to serve that specific market.Booking online on hunters-ski.com is absolutely secure. Your credit card data is encrypted through SSL (Secure Socket Layers) and will stay strictly confidential.